... Privacy Policy - Real Time Ultrasound
Australian Owned and Operated

Privacy Policy

Privacy Policy – Real Time Ultrasound Australia

Australian Owned and Operated | Portable Ultrasound Solutions for Healthcare Professionals

At Real Time Ultrasound, operated by InterAktiv Health, we respect your privacy and are committed to protecting the personal information of our customers, website visitors, and healthcare professionals.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase products, contact us, or interact with our services.


Information We Collect

When you purchase products or services from Real Time Ultrasound, we may collect personal information required to process your order and provide customer support.

This information may include:

  • Name
  • Business or organisation details
  • Billing and delivery address
  • Email address
  • Telephone number
  • Payment information
  • Product enquiry details

When you browse our website, we may automatically collect technical information such as your IP address, browser type, operating system, and website activity. This information helps us improve website performance, security, and user experience.


How We Use Your Information

We collect and use personal information to:

  • Process and fulfil product orders
  • Provide customer service and technical support
  • Respond to enquiries
  • Arrange deliveries and returns
  • Improve our website and services
  • Provide relevant product information and updates
  • Send marketing communications where you have provided consent

We only use personal information for the purposes for which it was collected or as permitted by applicable privacy laws.


Consent and Communication Preferences

By providing your personal information during a purchase, enquiry, or registration process, you consent to its collection and use for the purpose required to complete your request.

If we request your information for marketing purposes, we will provide the opportunity to opt in or decline.

You may withdraw your consent to receive marketing communications at any time by contacting us.


Withdrawing Your Consent

If you change your mind and no longer wish to receive communications from us, or would like to request access, correction, or deletion of your personal information, please contact:

InterAktiv Health
Privacy Compliance Officer
P.O. Box 1670
Warriewood Square
Sydney, NSW 2102
Australia

Email: info@interaktivhealth.com.au


Disclosure of Personal Information

We do not sell, rent, or trade personal information.

We may disclose personal information only when:

  • Required by law
  • Necessary to complete a service you have requested
  • Required to protect our legal rights
  • Necessary to prevent misuse of our website or services

Website Hosting and Shopify Services

Our online store is hosted by Shopify, which provides the secure e-commerce platform used to sell our products and services.

Information collected through our website may be stored and processed through Shopify’s secure infrastructure, databases, and applications.

Shopify maintains security systems designed to protect customer information and payment data.

For further information about Shopify’s privacy practices, please refer to Shopify’s Privacy Policy and Terms of Service.


Payment Security

If you complete a purchase using an online payment gateway, payment information is processed securely through approved payment providers.

Payment transactions are protected using industry-standard security measures, including encryption and compliance with applicable payment security requirements.

Credit card information is not stored by Real Time Ultrasound after transaction processing is complete.


Third-Party Services

We may use trusted third-party providers to support website operation, payment processing, shipping, analytics, and customer services.

These providers only collect, use, and disclose information required to perform their services.

Third-party providers may operate under their own privacy policies. We recommend reviewing their privacy practices when interacting with their services.

When you leave the Real Time Ultrasound website and visit an external website, that website’s own privacy policy will apply.


Website Security

We take reasonable steps to protect personal information from:

  • Loss
  • Misuse
  • Unauthorised access
  • Disclosure
  • Alteration
  • Destruction

Our website uses security measures designed to protect information transmitted online. While no internet transmission method can guarantee complete security, we follow recognised industry practices to safeguard customer information.


Cookies and Website Analytics

Real Time Ultrasound uses cookies and similar technologies to improve website functionality, understand visitor behaviour, and enhance the online experience.

Cookies may help us:

  • Remember shopping cart information
  • Understand website traffic patterns
  • Improve website performance
  • Analyse visitor interactions

You can manage or disable cookies through your browser settings. Disabling cookies may affect some website functionality.


Age Requirements

By using this website, you confirm that you meet the applicable age requirements in your location or have permission from a parent or legal guardian where required.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.

Any updates will be published on this page, and the revised policy will apply from the date of publication.


Contact Real Time Ultrasound

If you have questions about this Privacy Policy, wish to access or update your personal information, or would like to make a privacy-related enquiry, please contact:

InterAktiv Health
Privacy Compliance Officer
P.O. Box 1670
Warriewood Square
Sydney, NSW 2102
Australia

Email: info@interaktivhealth.com.au


About Real Time Ultrasound

Real Time Ultrasound provides portable ultrasound systems, handheld ultrasound solutions, bladder scanners, and medical imaging products for healthcare professionals across Australia and New Zealand.

Our solutions support clinical applications including:

  • Anaesthesiology
  • Aesthetics
  • Emergency Medicine
  • Musculoskeletal (MSK) Ultrasound
  • Obstetrics and Gynaecology (OB/GYN)
  • Physiotherapy
  • Urology
  • Vascular Imaging
  • Veterinary Ultrasound

Thank you for your interest in

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